I have now gone to the Competition Marketing Authority to report unfair treatment during the global pandemic. We ordered the 12" to share. They have no customer service and simply don't care. Reviews for Original Cottage-Family Restaurant 3.8 stars - Based on 6 reviews. The level of customer service being received is disgraceful. Mere lip service. Compare Reviews, Photos, & Availability w/ Travelocity. Very poor. I was totally unable to speak to anybody regarding whether or not our holiday (booked early February) would be able to take place - and if it did what holiday facilities would be available to us. Book Original Beach Cottage: Beach Access Lane ~ Cute and Cozy! We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We take all cleanliness issues extremely seriously and our team have investigated your comments resulting in a full refund being issued. We look forward to seeing you again soon. It's difficult to be a company like theirs in times such as this and, credit where credit is due, they're doing what they can to help. Will be letting BBC Watchdog know today. So the owners of these properties can provide poor customer service but with no accountability to anyone. Maybe they learn to dance and wistle songs. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Eureka Springs’ original treehouses are built on 5 wooden poles 22-26 feet off the ground, nestled in a … It looks like there was a error with pricing and some miscommunication, we are sorry that this lead to your booking not being able to go ahead. I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. How do I get a refund from Original Cottages? We are truly sorry that you feel let down by your experience and that you have found the issues both frustrating and disappointing. However when we got there it was absolutely disgusting. Classic Cottages Reviews. Outlaw cottage is the youngest on the row, with the oldest cottage being Spider Villa, founded in the 1840s. The cottage (Ysgubor Helyg) was absolutely perfect and the owners (Rob and Sarah) totally exemplary. Absolutely spotless, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. Thank you for taking the time to feedback on your experience, it is really appreciated especially at this time. One week later they cancelled it as the owner had withdrawn the cottage from being let. Of course we have not had a refund despite many emails and hours wasted on-hold on the phone over a period of more than a month. Meaning we couldn't self cater for the majority of the stay. From its humble beginnings around a kitchen table, Original Cottages is now the UK’s leading, independent, family-owned, holiday-lettings company. A month later had another email giving me the same voucher and no refund. Rubbish Pricing, rubbish serviceWanted to book a last minute holiday in the lake district, went onto their website and found a nice cottage which I was happy to book for the current day until the following friday but had to ring as they could not take bookings on the same day via their website - fair enough.Rang up to book was told by Sarah (the agent) that she had to speak to the owner to confirm the booking - fair enough.One and a half hours passed and I still did not receive a phone call so I had to call up and chase myself. This cannot now happen due to the covid restrictions as we are too many families and it means we can’t stay for the planned week. I had numerous problems upon arrival and during my stay which I immediately conveyed to Original Cottages. The only phrase to describe the property was grubby. Very cosy, clean and comfortable. Our team is looking into your booking as a priority. We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Eveytime the promis to connect me in 7 days, i think in school when they learn to count, they was sick. Emails were answered generically and specific questions were not answered. Ruined the holiday, Don't use them! I have recently posted various critical reviews of Origional Cottages.However to give credit where it is due I must now report that they have repaid my deposit in full.They say they have virtually made all outstanding repayments so I hope that everyone on these pages has been as lucky as myself.If not keep pushing. However when Covid kicked in dealing with Original Cottages was a nightmare. I had no problems with the booking or holiday and will book again. And still no response from Original Cottages.I’m awaiting your response.Due to a lack of response from Original Cottages, I wish I had given them one star. I decided to cancel but email not acknowledged. This is when we discovered the mattress protector had yellow stains on it. The company are ignoring my emails and won't refund any of my deposit. Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent Zero movement on the arrival time, as it takes 10 hours to clean a house Try other letting agencies folks - we used Home Away last month and had no difficulty accessing their properties at 4pm. The only question they did answer was answered untruthfully. After much communication a refund has not been made. It is clear from other reviews that people do not know who they are booking with and that the whole process is mis-leading allowing these companies to offer an extremely poor service. Find out what genuine customers have said about classic.co.uk. This has been an extremely testing time for us with our team working through thousands of enquires. I had to clean grubby marks off the kitchen cupboard doors around the handles. Don’t believe the covid promises about refunds when booking! The circumstance such as above are government guidance and not a legal restriction. I ended up paying this at the last possible moment, from a different account, and only when I was confident the holiday would actually happen. A friend had the same experience with another holiday cottage company. We are sorry you feel let down by your experience, last minute bookings are always a risk. We are sorry that this was not the outcome you had hoped for. I booked a cottage in Wales via Wales Cottage Holidays which is a part of this company. I would never use this company again and would advise anyone else to think carefully before using them. On entering the property, it became apparent that hardly any cleaning had taken place. I was lucky that I did get in touch with the owner who told me that Marsdens had told them WE had cancelled. It took hours on hold find someone to talk to- also put in online request. Your total lack of customer service has lead to us warning others about the your company and The Old Barn by telling them to stay well clear. We expect high standards from all out cottages and understand how important this is at this time, we take all cleaning complaints very seriously. We are truly sorry you feel let down, we always strive to deliver exceptional service to our customers and we apologise that we haven't delivered that on this occasion. Interestingly he had not received the deposit that I had previously paid but did speak to Wales Holiday Cottages and asked them to call me not email. Chesil Cottage, Dorset. I made the booking last August - in June I had to cancel the booking due to my annual leave being cancelled - I am a key worker and worked through the entire lockdown. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. Reviews from The Original Cottage Company employees about The Original Cottage Company culture, salaries, benefits, work-life balance, management, job security, and more. The level of customer service being received is disgraceful. My cousin is have very nice stay in Dorset with Wyke Cottage holiday company. As your booking was outside of the UK government lockdown the cancellation was under our standard terms and conditions, we have been able to rebook your dates and have been in touch in regards to your deposit. The bathroom was disgusting with grime and scum around the bath. Including being put in a different apartment to the one we booked. Poor customer service from the owner throughout of this. We booked a trip to the Old Barn, Weybourne, Norfolk, in July 2020. This was apparently to ensure that the property could benefit from enhanced cleaning.There was little evidence of recent refurbishment or that any cleaning had been conducted prior to our arrival, yet alone enhanced cleaning!On arrival we were greeted by a damp smell in the porch and a drain smell in the downstairs bathroom. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. Affordable island charm and relaxing comfort! A free inside look at company reviews and salaries posted anonymously by employees. The treehouse was a perfect place to do just this. They sent out a cleaner to re-clean the property who was totally ineffective and I was left no option but to clean the property myself. A health and safety disaster. I contacted Original Cottages who stated cleaning was the owners responsibility and was advised it would be quicker for me to contact the owner direct which I did. The furniture was tatty, the kitchen equipment insufficient for 4 people, let alone 6. The oven exploding on day 2 and no one coming out to fix or even look at it during our stay! I do not like being lied to. We are sorry if this caused an inconvenience however we hope you can understand why we have introduced this. I was just shocked that the owner found this acceptable. The "Original" Cottage was old fashioned and out dated. We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered, we want to do all we can to ensure we provide the level of customer service we pride ourselves in. They clearly lie to customers, it is truly appalling. The Original Cottage Inn is an Italian restaurant in Ann Arbor, MI. They make no attempt to rectify and win customer trust and simply do not care! We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered on this occasion. These included:1) A dirty , sticky kitchen2) Used face masks left in the property including one left in the cot for my baby.3) Dangerous faults with electricity that could hurt my children. Update- refund now received. We take all cleanliness complaints extremely seriously, and would expect all properties clean on arrival, I understand that this was not the case for you but we did arrange for the housekeeper to return to the property that evening. Virtually impossible to contact them to get refund. Having read the reviews below I'm not holding my breath. I do appreciate that these are challenging times, and your staff have all my sympathy, but the Directors of OCC need to sort this nightmare out for all concerned. All rights reserved. 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