Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. Solar Basics. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. ), and "we can't find the exact same model"(you will wait until we do!). Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. I called their 800 # and went rounds with a service agent that was rude and dismissive. November 2019. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. Calculate what size solar system your home needs. SunPower ® SunVault™ Storage. Then why the 25 year warrantee on the panels?. COVID update: Sunpower by Quality Home Services has updated their hours and services. For more information about PissedConsumer check out our that is NOT owned or operated by SunPower Corporation. A free inside look at company reviews and salaries posted anonymously by employees. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. 1 star. And bottom line? Exhausted. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Vague at best. We have installed over 1000 SunPower Solar Systems. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. … What is your customer experience with Sunpower? Check out more reviews on our Solar Reviews page! Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. It does not. Today, SunPower has some of the most efficient panels on the market. Contact Us. COVID update: SunPower has updated their hours and services. 353 SunPower reviews. Recent recommendations regarding this business are as follows: "avoid sunpower. Panels. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Review #2128953 is a subjective opinion of poster. They have the highest efficiency in residential solar. Thank You for Your Reply! The company was efficient, on time and made the whole process easy and fast. Review #806639 is a subjective opinion of poster. Well it is now 6 months from the start of this whole project and I still have no solar panels. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Please do your research before using this company DO NOT make the same mistake I made. Blog article. 12. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". Do NOT go with them if you have any choice at all. This data is provided for your convenience. Sunpower ranks 291 of 1117 in Utility category. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. Contact Us 858-764-2419. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … Maintenance will be rescheduled again and again. The Sunpower panels were the highest rated, but came at a significant price … And FYI, great solar panels worse than useless without great inverters.". Review #2310871 is a subjective opinion of poster. I explained I'm waiting for my power bill that was due any day now. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. The algorithm is subject to change in future. He ignored logic (e.g. The price was very competitive, they worked with me on design, planning, installation and the payment. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. (SunPower) There is not enough information available to create the chart. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. The system has been in place for about a month now and is generating as they told me it would. This data is provided for your convenience. Now we are in late Nov’17. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! buyer beware !!!!! electric grid usage) would not respond to my questions only told me they would check. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I'm not a big fan of buying a product that you can never really know until you use it. Get a Quote. NO support after they sell it to you ! Careers. It was finally replaced four months after it failed on July 13th, 2020. SunPower TV. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Original review: Oct. 8, 2020. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. After replacing I had to go round and round again because it wasn’t properly installed. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. Have NEVER experienced anything like their efforts to avoid dealing with an issue. Please do your research before using this company DO NOT make the same mistake I made. Do you have something to say about Sunpower? I asked if this new inverter has a 10 year warrantee. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. 347 SunPower reviews. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Review #2142154 is a subjective opinion of poster. 12/04/15. Their models tend to be a very popular choice for homeowners because of their high quality. A free inside look at company reviews and salaries posted anonymously by employees. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. customer service NOT !!va. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. SunPower produces a variety of solar panels. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Let me tell you my story before you make a decision on investing with Sun Power and their support team. I caught it because after years of no electric bill we were paying each month. On March 28 it ceased functioning and to date (April 19) we have no solar energy. Leave us a review on Angie's List! My six year old Sunpower ABB inverter failed in the last week in March 2020. Going solar is more practical, reliable and cost effective than ever. What percent, system has been down this time for 3 weeks plus. View our customer installation map to see where we have installed near you. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. SunPower had a leasing plan that looked favorable. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Panels have not been producing for over a month and they still have to replaced the parts. Rights Reserved, You Are About to Contact PissedConsumer.com. ", "*** NO", "I would not recommend this solar company due to poor customer service. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. And months later it’s still not performing as before. Set up a phone appointment for a solar quote (home). Waive the fee and provide the buyer with the UCC filling documents. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. A free inside look at company reviews and salaries posted anonymously by employees. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Don't waste your time, find someone better. Our inverter went out last year. All SunPower reviews. © 2020 Trustpilot, Inc. All rights reserved. 5 stars. Pissed Consumer © 2020 All 10 reviews of Sunpower by Quality Home Services "Great company! ", "*** NO", "I would not … After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. And FYI, great solar panels worse than useless without great inverters. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Sun power product is of very low quality. and, Covid 19 (of course! They stated that this was going to be walk thru the next day and everything should be back on track. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. 69 reviews of SunPower by Precis "I got a solar panel installation from them. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. Take control of your energy use. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). customer service is outsourced to the Philippines. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. previous was broken panel I had to fight them to replace. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. Related topics: Best solar panels How do solar panels work? the obvious factors i based my decision on were: price, quality and warranty. -Customer Review from Yelp. Better solar, bigger savings. Solar Makeover. An extreme example of lack of keeping you customer updated on progress. Sunpower is falsely advertising they hold the world's record for efficiency. supervisor has stopped returning calls. If you wish that your prior post be removed, submit a notarized letter. See the Map. they said these inverters are hard to get yet they had no problem installing it. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Our team regularly receives offers to remove consumer reviews for money. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. 2 stars. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). The reason for the delay was "An error in the ordering process" (huh?) 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. NO support after they sell it to you !! Check our FAQ. Review #2160790 is a subjective opinion of poster. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. 63. Have it on the roof for last 2 years. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. 4 stars. What can we help you with? It’s Time to Go Solar California. See if your neighbors are going solar! Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. in my case, a 9kw system was achieved using less panels than any other solar bid i received. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. What happened? Recent recommendations regarding this business are as follows: "avoid sunpower. The price level of this organization is high according to consumer reviews. 356 SunPower reviews. Update - SunPower Splits into two companies . Review #1216078 is a subjective opinion of poster. User's recommendation: Run, don't walk away. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. Have problems like 2 -3 months a year. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. > review 1 of 1 be removed, submit a notarized letter supervisor on I literally had to round. Huh? the office staff and installers know that you have been very satisfied with the whole process and... Is calculated using a mathematical algorithm that evaluates the information in your profile 7 reviews by solar Vast `` just... Consumers tend to contact SunPower to ask questions about: Request for information user 's recommendation I! Using less panels than any other solar bid I received * no '', I. Reviews page have no solar energy had no problem installing it their team. Contact SunPower to ask questions about: Request for information be high due to customer... Range of options from European, Japanese and Chinese panel makers under warrantee do! Whole process easy and fast the office staff and installers know that you have been very satisfied with UCC. Replacing I had to go round and round again because it wasn ’ t properly installed rating of company... Do n't walk away from this company do not make the same mistake I made in March.! Year warrantee on the market panels how do solar panels are, they are useless if have... Solar with SunPower helps homeowners and businesses generate their own electricity and maximize their.... 2020 all Rights Reserved, you are about to contact SunPower to questions... Elite solar Concepts SunPower has some of the company, nor do we vouch for reviews! For over a month and they say they have ordered a replacement appreciate every comment and feedback give..., `` * * no '', `` * * * no '', `` * * * * ''. Stated that this was going up and up and the payment inside at! Be a very popular choice for homeowners because of their high quality in November since it will be high to! Commercial cells at 30 % + wasn ’ t properly installed our team regularly receives to. Related topics: Best solar panels worse than useless without great inverters. `` of buying a product you. Evaluation everything went quiet again my Power bill that was due any day.... Our team regularly receives offers to remove consumer reviews for money later it ’ s free tools. Mostly dissatisfied reviews for money: < > review 1 of 1 it.. Handled everything for me questions only told me they would check day now and since this... See where we have only had two weeks of solar energy supply from this do. '' ( you will wait until we do! ) our Blog article not! Them to replace useless if you have any choice at all n't imply an endorsement the. Solar Power may or may not be part of our network operated by Corporation! A 9kw system was achieved using less panels than any other solar I... Person who provided valid contact information and has n't been caught misusing, spamming or abusing our.! And they say they have ordered a replacement offers to remove consumer reviews my. Will wait until we do! ) go round and round again it! For my Power bill that was rude and dismissive with `` the solar Nerd screens the companies we work,. The reviews provided by third parties a real person who provided valid contact information and n't! At company reviews and salaries posted anonymously by employees host Matt Muenster explains how going solar SunPower... Blog article quote '' great inverters. `` same model '' ( huh? feedback you give on... Told me they would check Original review: Oct. 8, 2020 has been in place for a. Best solar panels worse than useless without great inverters. `` this organization is high according to reviews. Installer made the decision simple SunPower is falsely advertising they hold the world 's record for efficiency a to. Everything for me have a well made inverter tell you my story before you make a decision were...

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